Frequently Asked Questions

Welcome to the SocialPlatforms FAQ page. Here you will find answers to the most commonly asked questions about our services, payment options, account purchasing process, boost services, and more. If you cannot find the answer you are looking for, please do not hesitate to contact our 24/7 support team.

Account Purchasing

1. How do I buy an account?

Purchasing an account on SocialPlatforms is quick and straightforward. Follow these simple steps:

• Register for a free account on our platform at socialplatforms.org
• Deposit funds into your account using Binance Pay or Cryptomus
• Browse our extensive shop catalog to find the account you need
• Select the desired account and click the purchase button
• Your account credentials are delivered instantly after payment confirmation

The entire process typically takes just a few minutes from registration to receiving your new account credentials.

2. What platforms are available?

We offer accounts for 28+ platforms, including:

• Social Media: Instagram, TikTok, Twitter (X), Facebook, Snapchat, LinkedIn, Pinterest, Reddit
• Messaging: Telegram, Discord
• Video & Streaming: YouTube, Twitch, Kick, Netflix
• Music: Spotify
• Gaming: Steam
• Productivity & AI: ChatGPT, Canva Pro, Adobe Creative Cloud
• Shopping: Amazon Prime

Our inventory is constantly updated with new platforms and account types. Check the shop page for the latest availability.

3. Are accounts verified?

Yes, all accounts listed on SocialPlatforms are thoroughly verified before being made available for purchase. Our team checks each account for authenticity, functionality, and quality to ensure you receive a fully working account. Verified accounts include email verification, phone verification, and platform-specific verification where applicable.

4. What is the warranty on purchased accounts?

We provide a 48-hour replacement warranty on all accounts purchased through our platform. If you experience any issues with your account within 48 hours of purchase, we will provide a free replacement. This warranty covers login issues, account suspension that is not caused by the buyer, and any discrepancies between the listed and actual account details.

Payment & Pricing

5. What payment methods are accepted?

We accept cryptocurrency payments through two trusted payment processors:

• Binance Pay: Fast and convenient payments through the Binance ecosystem
• Cryptomus: Supporting 90+ cryptocurrencies including BTC, USDT, ETH, BNB, LTC, and many more

Cryptocurrency payments ensure fast processing, low fees, and enhanced privacy for all transactions.

6. Are there hidden fees?

No, absolutely not. The price displayed on each product listing is the final price you pay. There are no hidden fees, service charges, or additional costs. What you see is what you pay. Any applicable network fees for cryptocurrency transactions are standard blockchain fees and are not charged by SocialPlatforms.

7. Can I get a refund?

Yes, we have a customer-friendly refund policy. If you encounter issues with a purchased account within the 48-hour warranty period, you are eligible for either a replacement account or store credit. To request a refund or replacement, simply open a support ticket with your order details and a description of the issue. Our support team will process your request promptly.

Boost Services

8. What are boost services?

Boost services are designed to enhance your social media presence by providing real followers, likes, views, comments, and other engagement metrics for your existing social media profiles. Whether you want to grow your Instagram following, increase your TikTok views, or boost your YouTube subscribers, our boost services can help you achieve your social media goals quickly and effectively.

9. How long does delivery take for boost services?

Most boost services begin delivering within minutes of your order being confirmed. The total completion time depends on the quantity ordered. Small orders are typically completed within a few hours, while larger orders may take 24-72 hours for gradual, natural-looking delivery. You can track the progress of your order through your dashboard.

10. Are the followers and likes real?

We use high-quality services that provide real engagement from genuine accounts. Our providers utilize organic growth methods and real user networks to ensure that the followers, likes, and views you receive are of the highest quality. This approach helps maintain your account health and ensures long-lasting results.

11. Will my account get banned from using boost services?

Our boost services are designed with safety as a top priority. We use gradual delivery methods that mimic natural growth patterns to minimize any risk to your account. Our systems are regularly updated to comply with the latest platform guidelines. While no service can guarantee 100% safety, our track record demonstrates that our methods are among the safest in the industry.

Account & Security

12. Is my personal data safe?

Absolutely. We take data security very seriously. Our platform is protected by:

• SSL Encryption: All data transmitted between your browser and our servers is encrypted
• Cloudflare Protection: Advanced DDoS protection and web application firewall
• GDPR Compliance: We comply with the European General Data Protection Regulation
• KVKK Compliance: We comply with the Turkish Personal Data Protection Law

We never share your personal information with third parties and follow strict data handling procedures.

13. Can I resell accounts?

Yes, we offer a dedicated reseller program for those interested in reselling accounts. Our reseller program includes API access for automated ordering, bulk pricing discounts, and dedicated support. Whether you are an individual reseller or running a business, our reseller program provides the tools and pricing you need to succeed.

14. How do I contact support?

You can reach our support team through our built-in support ticket system. Our support team is available 24/7 and typically responds within 1-2 hours. To create a support ticket, log into your account and navigate to the support section. Provide your order number and a detailed description of your issue for the fastest resolution.

15. What languages does SocialPlatforms support?

Our platform is available in 10 languages to serve our global customer base:

• English, Turkish, German, French, Spanish
• Portuguese, Russian, Chinese, Hindi, Arabic

You can switch languages at any time using the language selector in the navigation bar.

Free Tools

16. What free tools are available on SocialPlatforms?

We offer several free tools to enhance your experience:

• 2FA Authenticator: A built-in two-factor authentication tool to help you manage 2FA codes for your purchased accounts securely
• Daily Free Engagement Tools: Access daily free likes, followers, and other engagement services to boost your social media presence at no cost

These tools are available to all registered users and can be accessed from your account dashboard.