Refund & Replacement Policy | SocialPlatforms

At SocialPlatforms, customer satisfaction is our top priority. We understand that purchasing digital products requires trust, which is why we offer a comprehensive warranty and refund program. Please read the following policy carefully to understand your rights and our obligations.

48-Hour Replacement Warranty

All digital account purchases on SocialPlatforms come with a 48-hour replacement warranty starting from the moment of delivery. During this period, if the purchased account becomes inaccessible or has issues not caused by the buyer, we will provide a free replacement.

The warranty period begins at the time of delivery, not the time of purchase.
The warranty covers login issues, incorrect credentials, and account access problems.
The warranty applies to all account categories including Instagram, Twitter, Facebook, TikTok, Discord, and all other platforms.

Conditions for Replacement

To qualify for a free replacement under our 48-hour warranty, the following conditions must be met:

No credential changes: You must not have changed the account password, email, phone number, or any other login credentials.
Timely reporting: The issue must be reported within 48 hours of delivery through our support ticket system.
Account integrity: The account must not have been banned or restricted due to your own actions (posting prohibited content, spamming, violating platform terms of service, etc.).
Original state: The account must remain in its original state as delivered. Significant modifications may void the warranty.

Non-Eligible Items

The following items and situations are not eligible for refund or replacement:

Social media boost services: Followers, likes, views, and other engagement services cannot be refunded once the order has been started or completed.
Used accounts: Accounts where the buyer has already changed credentials, posted content, or made significant modifications.
Self-caused bans: Accounts banned due to the buyer's violations of platform terms of service.
Expired warranty: Issues reported after the 48-hour warranty period has ended.
Buyer's negligence: Account compromised due to sharing credentials with third parties or using unsecured networks.

Store Credit

When a direct replacement is not possible (e.g., the specific product is out of stock), the full purchase amount will be credited to your SocialPlatforms wallet as store credit. You can use this credit to purchase any other product on our platform at any time.

Store credit does not expire.
Store credit is non-transferable and cannot be withdrawn as cash.
Store credit can be used for any product or service on the platform.

Refund Process

To request a refund or replacement, please follow these steps:

Create a support ticket: Navigate to the Support section and create a new ticket. Describe your issue in detail, including the order number and any relevant screenshots.
Team review: Our support team will review your request, typically within 1-2 hours during business hours.
Resolution: If your request is approved, you will receive either a replacement account or store credit, depending on availability.
Confirmation: You will be notified via your account notifications and email when the resolution has been applied.

Cancellation Policy

Orders can be cancelled before delivery. Once the product has been delivered (account credentials provided), the order cannot be cancelled, but the 48-hour warranty applies. For boost/SMM services, cancellation is only possible before the order processing begins.

Dispute Resolution

If you are not satisfied with the initial resolution of your refund request, you may escalate the matter by creating a new support ticket with the subject "Dispute" and referencing your original ticket number. Our senior support team will review escalated cases within 24 hours.

Contact Us

For any questions regarding our refund and replacement policy, please contact us through our support ticket system. Our team is available to assist you and ensure a positive experience on SocialPlatforms.

Last updated: March 2026. SocialPlatforms reserves the right to modify this policy at any time. Changes will be effective immediately upon posting.

48-Hour Replacement Warranty

The warranty period begins at the time of delivery, not the time of purchase.

The warranty covers login issues, incorrect credentials, and account access problems.

The warranty applies to all account categories including Instagram, Twitter, Facebook, TikTok, Discord, and all other platforms.

Conditions for Replacement

To qualify for a free replacement under our 48-hour warranty, the following conditions must be met:

No credential changes: You must not have changed the account password, email, phone number, or any other login credentials.

Timely reporting: The issue must be reported within 48 hours of delivery through our support ticket system.

Account integrity: The account must not have been banned or restricted due to your own actions (posting prohibited content, spamming, violating platform terms of service, etc.).

Original state: The account must remain in its original state as delivered. Significant modifications may void the warranty.

Non-Eligible Items

The following items and situations are not eligible for refund or replacement:

Social media boost services: Followers, likes, views, and other engagement services cannot be refunded once the order has been started or completed.

Used accounts: Accounts where the buyer has already changed credentials, posted content, or made significant modifications.

Self-caused bans: Accounts banned due to the buyer's violations of platform terms of service.

Expired warranty: Issues reported after the 48-hour warranty period has ended.

Buyer's negligence: Account compromised due to sharing credentials with third parties or using unsecured networks.

Store Credit

Store credit does not expire.

Store credit is non-transferable and cannot be withdrawn as cash.

Store credit can be used for any product or service on the platform.

Refund Process

To request a refund or replacement, please follow these steps:

Create a support ticket: Navigate to the Support section and create a new ticket. Describe your issue in detail, including the order number and any relevant screenshots.

Team review: Our support team will review your request, typically within 1-2 hours during business hours.

Resolution: If your request is approved, you will receive either a replacement account or store credit, depending on availability.

Confirmation: You will be notified via your account notifications and email when the resolution has been applied.

Last updated: March 2026. SocialPlatforms reserves the right to modify this policy at any time. Changes will be effective immediately upon posting.